How to make an appointment

There are various methods by which an appointment can be booked.

e-Consult

Patients can use the e-Consult to book for an appointment.  The e-Consult also provides information on other services.

Patient’s Online Access

Register to use Patients’ Online Access – a 24/7 Services which gives the options to:

• book appointments online
• request for repeat prescriptions via the electronic prescribing service

To register please select the link for our Patients’ Online Access Page

By Phone

Patients are able to call on 020 8573 7674 to book an appointment over the phone. Please note that our telephone lines can be busy.

Forward Planning

Patients are advised to plan and book appointments ahead of time.  This helps the practice to manage and provide emergency care to patients who have URGENT needs and require to book same day appointments.

Failure to Attend for Appointment

The Practice takes a very serious view of Patients not attending for their appointments which are referred to as DNAs (Did Not Attend).  We ask patients to cancel their appointments 12 hours to 24 hours to their appointment time to enable the practice to offer the appointment to another patient.

Patients are notified when appointments are missed.  If patients miss appointments 3 times in 6 months without good reason, the patient could be de-registered.