How to make an appointment

There are various methods by which an appointment can be booked.

PATCHS

Patients can use the PATCHS software to book for an appointment.  The site also provides information on other services. The doctors will respond to your PATCHS request within 48 working hours. Please ensure you clinic on the Clinical option if you need an appointment. The Admin option is reviewed by non clinicians and they cannot book an appointment through this option. You can register via this link https://patchs.ai/practice/parkviewsurgery

By Phone

Patients are able to call on 020 8573 7674 to book an appointment over the phone. Please note that our telephone lines can be busy.

Forward Planning

Patients are advised to plan and book appointments ahead of time.  This helps the practice to manage and provide emergency care to patients who have URGENT needs and require to book same day appointments.

Failure to Attend for Appointment

The Practice takes a very serious view of Patients not attending for their appointments which are referred to as DNAs (Did Not Attend).  We ask patients to cancel their appointments 12 hours to 24 hours to their appointment time to enable the practice to offer the appointment to another patient.

Patients are notified when appointments are missed.  If patients miss appointments 3 times in 6 months without good reason, the patient could be de-registered.